Our offer to increase pay by 6-10 percent over the next two years reflects our ongoing commitment to our Cast Members.

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We agree our Cast Members deserve a raise, which is why we’ve offered an increase of 6-10 percent over the next two years for all existing Service Trades Council Union (STCU) Cast Members.

All of our Cast Members earn nearly $2 more an hour than Florida’s minimum wage – and on average, our full-time STCU Cast earn over $13 an hour, including overtime and premiums.

Please check back for updates as negotiations continue.

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  • February 19, 2018 Lake Buena Vista, FL

    Disney and STCU continue wage negotiations

    Leaders from Walt Disney World Resort and representatives from the Service Trades Council Union met today as part of continuing wage negotiations. READ MORE >>


The Facts


Walt Disney World Resort is the largest single-site employer in the United States, employing 73,000 Cast Members in more than 3,000 different job classifications with a total 2016 annual payroll of more than $2 billion.

We offer a wide variety of entry-level roles with starting rates well above minimum wages that are often entry points for many roles that offer opportunities for growth. We also invest in our Cast Members as part of an overall employment package that includes healthcare, paid vacation and sick time, overtime opportunities, discount offers, along with multiple options for development and advancement.

The Service Trades Council Union is the largest union group at Walt Disney World Resort representing approximately 37,000 (Nearly 25,000 full-time and some 12,000 part-time) Cast Members:

IATSE Local 631 Total 1,950 Full-time 1,646 Part-time 304
Teamsters Local 385 Total 4,652 Full-time 3,562 Part-time 1,090
UFCW Local 1625 Total 4,386 Full-time 2,251 Part-time 2,135
TCU 1908 Total 4.054 Full-time 3,150 Part-time 940
UNITE HERE! – Local 737 Total 15,418 Full-time 10,074 Part-time 5,344
UNITE HERE! – Local 362 Total 6,571 Full-time 4,152 Part-time 2,419

The negotiations began August 28, 2017, to agree on wage increases for the final two years of the current contract with the Service Trades Council Union.

Cast Members in STCU-represented roles perform a broad range of jobs, including:

  • Attractions
  • Bell Services
  • Bus Drivers
  • Catering
  • Character performers
  • Cosmetology
  • Costuming
  • Culinary
  • Custodial
  • Florists
  • Food & Beverage (tipped and non-tipped)
  • Front Desk/Concierge
  • Housekeepers
  • Lifeguards
  • Merchandise
  • Monorails
  • Parking
  • Textile Services
  • Watercraft
  • Vacation Planners

Full-time STCU Cast Members earn an average hourly rate of $13.34 per hour inclusive of overtime and premiums before any proposed increases.

Full-time, non-tipped STCU Cast Members earn nearly 20 percent more than Florida minimum wage per year.

The negotiations will establish wage increases for the final two years of the current contract with the STCU, which runs through September 2019.

Equipping Cast Members with the skills they need to achieve career objectives is a commitment Disney takes seriously. Thousands of Cast Members enroll in training classes at Disney University, which provides hundreds of learning experiences on topics ranging from interpersonal communication to leadership skills.

In 2017, Walt Disney World Resort contributed nearly $3.7 million in cash and in-kind support to community organizations focused on alleviating homelessness. This includes funding for a pilot program for job training and readiness.

In 2016, Walt Disney World Resort donated $34 million in cash and in-kind support to local nonprofit organizations.

In addition, during 2016 Walt Disney World Resort awarded a total of $5.6 million in Disney Grants to 121 local organizations that work tirelessly to build better futures for more than 300,000 children and their families in Central Florida. Among the top recipients were A Gift For Teaching, Boys & Girls Clubs of Central Florida and Coalition for the Homeless. In addition to assist the region in ending chronic and family homelessness, Walt Disney World Resort presented $500,000 to the Homeless Impact Fund at the Central Florida Foundation in December 2015.

Walt Disney World Resort is a valued partner to the Coalition for the Homeless of Central Florida. As part of this recognition, the Coalition continues to receive ongoing comprehensive support from Disney, which includes board service, assistance in the maintenance and improvement of Coalition facilities, more than 9,000 meals donated annually and donations of warm clothing in the winter.

More than 680,000 pounds of prepared and unserved food were donated to the local community through Second Harvest Food Bank of Central Florida. In 2016, we marked the 24th year of the Disney Harvest Program



When did contract negotiations begin with STCU?

Walt Disney World Resort began negotiations with the Service Trades Council Union (STCU) in early March 2014. The STCU is the resort’s largest collective bargaining union and is made up of six union affiliates.

When does the current contract with STCU expire?

The contract was scheduled to expire March 29, 2014. Both Disney and the STCU agreed to a contract extension through August 4, 2014.

How many Walt Disney World Cast Members are members of the STCU?

The Service Trades Council Union is the largest union group at Walt Disney World Resort and represents approximately 23,500 full-time and 11,900 part-time Cast Members. The current contract negotiations are for the full-time contract only.

What roles do Cast Members in STCU-represented roles perform at the Walt Disney World Resort?

STCU-represented roles include:
Attractions, Bell Services, Bus Drivers, Catering, Character performers, Cosmetology, Costuming, Culinary, Custodial, Florists, Food & Beverage (tipped and non-tipped), Front Desk/Concierge, Housekeepers, Lifeguards, Merchandise, Monorails, Parking, Textile Services, Watercraft and Vacation Planners.


The information on this site is provided to share facts and updates about negotiations with the Service Trades Council Union and the Walt Disney World Resort.


Walt Disney World Resort looks forward to working with the Union and engaging in constructive negotiations to finalize and reach a successful collective bargaining agreement.